Hello Monkey's Terms & Conditions
Last Updated: 29th January 2009

Here's the boring (but important) legal bit

1, Customers understand that colours in the images displayed in the graphics on this website may vary slightly from the colours on the final product. This is because colours on screen and in print do differ slightly. However we try to show the designs as accurately as possible and in most cases we will offer a carbon proof of the design before printing.

2, It is the customer’s responsibility to check that their order details are correct before the product goes to print. The checking of the proofs is the responsibility of the customer. We require written confirmation either by letter or e-mail that the proof is fine or that all the required amendments have been completed. We will not commence printing or uploading your final website until the customer confirms that all is okay and we have the go ahead. All e-mail confirmations are dated and filed.

3,  Any amendments that the customer requires after the designs have gone to print/been uploaded may result in an additional charge.

4, No designs will be posted/uploaded until full payment is received and cleared through the banking system. This ensures that full ownership is passed to the customer at point of postage. All products remain the property of Hello Monkey until full payment is received and cleared.

5,, In the unlikely event of any errors happening on the part of Hello Monkey these will be rectified at our cost. Please contact us within seven days of receipt of goods, in order that action can be taken. Stationery will be replaced or rectified as necessary based on an individual basis and all settlements will only be replacement stationery.

6, Order times will vary depending on our work load. Whilst most orders are completed within four to six weeks, we ask that where possible the customer give us eight weeks to process orders. If you need a quick turnaround for items please enquire about our Super Dooper Quick Service. This service is subject to availabilty. All payments are to be made upfront once the design has been agreed.

7, All of our stationery, graphics and website work is designed, fully personalised and created to order therefore we are unable to provide refunds for unwanted work nor can we accept cancellations once work has commenced.

8, All designs are the copyright of Hello Monkey and any use or reproduction without prior consent is strictly forbidden.. Any artwork and designs created for you including bespoke designs will remain copyright of Hello Monkey.

9,  All Hello Monkey stationery (except business stationery) will have our website address and logo printed discreetly on the back. This is for copyright and branding reasons.

10, Hello Monkey does everything it can to ensure that you, the customer are completely satisfied with your stationery and that it arrives with you safe and sound. However, some things are beyond our control and Hello Monkey shall not be liable to the customer if the delay or failure was due to:

a)Act of God, explosion, flood, tempest, fire or accident
b) strikes or other industrial actions or trade disputes
c)power failure or breakdown in machinery or software or servers

11, Hello Monkey accepts no responsibility for goods lost in transit. Delivery dates are given as estimates. We cannot, under any circumstances, be held liable for any losses arising due to failure to meet such delivery dates. If you have not received your order, you must notify us as soon as possible and within seven days.

12, Our prices are subject to change without prior notice. Any price increase will not affect any confirmed orders.

13, External links are provided for your convenience, but they are beyond the control of Hello Monkey and no representation is made as to their content. When visiting external links you must refer to that external websites terms and conditions of use..

We reserve the right to change these Terms & Conditions at any time without notice.

www.hellomonkey.co.uk © 2009